SkipFull7Layer Support | Support Overview
OnRamp's Data Center services are backed by our Full7Layer Support. OnRamp's engineers are available 24/7/365 to provide support where you will most likely need it: inside your rack. Other Data Center companies like to talk about support, but actually provide very little in the way of real, hands-on help. OnRamp is different. OnRamp engineers have the expertise and capability to support customers all the way through the application layer, going above and beyond routine requests like tape swaps and server reboots. In fact, many customers view OnRamp as an extension of their IT department, and choose to supplement their technical expertise, enhance their service, or seek on-demand support in emergencies with the help of OnRamp's Full7Layer Support.
Full7Layer Support of the Onramp Operations Stack
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Data Center Layer - OnRamp's state of the art Austin Data Center is designed to the highest levels of security, redundancy and reliability. To ensure that your systems remain reliably online, every component of each of the critical subsystems is monitored 24/7/365 by OnRamp's experienced engineers in our Network Operations Center through a combination of best-in-class industry software, internally developed systems, and remote enunciators. Our on-site networking staff has the engineering knowledge to quickly respond to, diagnose and report any problem for immediate repair.
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Network Layer - OnRamp's network is built on best-in-class Cisco Systems hardware and uses the Cisco recommended model of routing with a "Core" layer of routers facing multiple Internet backbones and an "Edge" layer of routers facing the customers with a "full mesh" connecting all routers to all other routers. If any backbone or individual router fails, the network automatically routes traffic around the interruption. On-site monitoring and support from OnRamp's experienced team of network engineers ensures that any network event does not affect service, making sure your critical systems remain online 24/7/365.
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Device Layer - With certified partnerships from HP and Cisco, OnRamp engineers have deep, practical hardware and device management experience. Spare enterprise class HP servers, Cisco routers, firewalls and switches are kept on-site and are available 24/7/365. OnRamp provides customers with the option of fully Managed Servers, Managed Firewalls, Managed Storage, Managed Backups w/ offsite storage and ReadyServers all backed by Full7Layer Support from OnRamp's on-site engineering staff 24/7/365.
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Virtualization Layer - OnRamp's engineering team is experienced at building and deploying fully-supported, customized Private Cloud solutions using VMware, Citrix or Microsoft virtualization software. We secure, monitor and maintain the Private Cloud solution in our state-of-the-art Data Center with 24/7/365 live, hands-on support accessible by phone, e-mail, VOIP, IM and WebChat. In addition, OnRamp's ReadyServer solutions bridge the gap between traditional Co-location and the cloud, providing OnRamp Co-location and Managed Hosting customers with a pre-provisioned, virtualized environment that can be quickly and directly incorporated into a customer's infrastructure in the event of a hardware node failure.
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Operating System Layer - As a certified Windows and RedHat partner, OnRamp's engineering staff is capable of supporting Windows or Linux, including many alternative distributions as well as other versions of Unix.
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Application Layer - OnRamp offers full administration support for Microsoft SQL, MySql, Microsoft Exchange, Microsoft Sharepoint, Doubletake and many other applications. In addition to our support staff of network engineers, OnRamp has a fully-staffed on-site team of web/application development programmers. With 30 years of combined experience, OnRamp's web/application development team has built more than 700 websites and applications programming within the LAMP stack. Simply put, our engineers and programmers speak the same language as our customers and are standing by, ready to assist with basic questions to full support and development.
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Intelligence/Monitoring Layer - With several different layers of the most sophisticated monitoring devices employed to provide 24/7/365 real-time notification of service issues, OnRamp provides hands-on engineering level support for all customer equipment and software. OnRamp's NOC personnel have access to a wide variety of resources to detect and diagnose any problem encountered and can respond to customer inquiries with accurate information usually within the first few seconds of a call.
