FULL7LAYER SUPPORT OF THE ONRAMP OPERATIONS STACK
When we talk about Full7Layer Support, we mean that OnRamp’s engineers have the experience and expertise to support our customers’ Data Center operations at all 7 layers of the OnRamp Operations stack.
DATA CENTER LAYER
OnRamp’s state of the art Data Centers are designed to the highest levels of security, redundancy and reliability. To ensure that your systems remain reliably online, every component of each of the critical subsystems is monitored 24/7/365 by OnRamp’s experienced engineers in our Network Operations Centers through a combination of best-in-class industry software, internally developed systems and remote enunciators. Our on-site teams have the engineering knowledge to quickly respond to, diagnose and report any problem for immediate repair.
OnRamp’s networks are built on best-in-class Cisco Systems hardware and use the Cisco-recommended model of routing with a “Core” layer of routers facing multiple Internet backbones and an “Edge” layer of routers facing the customers with a “full mesh” connecting all routers to all other routers. If any backbone or individual router fails, the network automatically routes traffic around the interruption. On-site monitoring and support from OnRamp’s experienced team of network engineers ensures that any network event does not affect service, making sure your critical systems remain online 24/7/365.
With certified partnerships from HP, Dell, Cisco and EMC, OnRamp engineers have deep, practical hardware and device management experience. Spare enterprise-class HP servers, Cisco routers, firewalls and switches, and Citrix Netscaler load balancers are kept on-site and are available 24/7/365. OnRamp provides customers with the option of fully Managed Servers, Managed Firewalls, Managed Storage, Managed Backups with offsite storage and ReadyServers all backed by Full7Layer Support from OnRamp’s on-site engineering staff 24/7/365.
OnRamp’s engineering team is experienced at building and deploying fully-supported, customized Private Cloud solutions using VMware, Citrix or Microsoft virtualization software. We secure, monitor and maintain the Private Cloud solution in our state-of-the-art Data Centers with 24/7/365 live, hands-on support accessible by phone, e-mail, VOIP, IM and WebChat. In addition, OnRamp’s ReadyServer solutions bridge the gap between traditional Colocation and the cloud, providing OnRamp Colocation and Managed Hosting customers with a pre-provisioned, virtualized environment that can be quickly and directly incorporated into a customer’s infrastructure in the event of a hardware node failure.
OPERATING SYSTEM LAYER
As a certified Windows and RedHat partner, OnRamp’s engineering staff is capable of supporting Windows or Linux, including many alternative distributions as well as other versions of Unix.
OnRamp offers support for Microsoft SQL, MySql, Microsoft Exchange, Microsoft Sharepoint, Doubletake and many other applications. In addition to our support staff of network engineers, OnRamp has a fully-staffed, on-site team of web/application development programmers. With 30 years of combined experience, OnRamp’s web/application development team has built more than 700 websites and applications programming within the LAMP stack. Simply put, our engineers and programmers speak the same language as our customers and are standing by, ready to assist with basic questions to full support and development.
INTELLIGENCE & MONITORING LAYER
With several different layers of the most sophisticated monitoring devices employed to provide 24/7/365 real-time notification of service issues, OnRamp provides hands-on engineering level support for all customer equipment and software. OnRamp’s NOC personnel have access to a wide variety of resources to detect and diagnose any problem encountered and can respond to customer inquiries with accurate information usually within the first few seconds of a call.