Full7Layer Support to ensure successful Disaster Recovery operations
OnRamp customers are more successful in deploying Disaster Recovery solutions with OnRamp’s Full7Layer Support. Most Disaster Recovery companies deal only with the facility, leaving their customers to handle even the most minor issues inside their racks. These support failures are exacerbated for Disaster Recovery customers, who are intentionally located far from their infrastructure. OnRamp is different. Far beyond racking and stacking or server reboots, our engineers are experienced all the way through the application layer. In fact, many customers view OnRamp as an extension of their IT department, and choose to supplement their technical expertise, enhance their service, or seek on-demand support in emergencies with the help of OnRamp’s Full7Layer Support.
ONSITE TOOLS, RESOURCES AND EXPERT SUPPORT 24/7/365
And since OnRamp builds, deploys and manages Data Center operations, we have all of the tools, materials and devices you might need in our Data Centers, where and when you need them. We have spare servers, spare software media from Microsoft/Redhat/VMware/Citrix/etc., spare firewalls, spare content switches, spare routers, spare KVM switches, spare Ethernet wire, spare caged nuts, spare cable ties, tools, cable testers and hundreds of other things that are available for our customers’ use in our Data Centers.
REMOTE HANDS WHERE AND WHEN YOU NEED IT
Customers working with OnRamp for Disaster Recovery can rest easy knowing that we are always ready to handle their needs. In normal operation, they have a trusted and experienced partner that can assist them in the day-to-day maintenance of their backup IT resources. In an emergency, OnRamp customers can simply show up at our Data Centers, without notice, and have full support with all of the necessary resources immediately. Or, if travel to the Data Center is not an option, OnRamp’s Full7Layer Support team is standing by 24/7/365 and available to help solve any number of complex support issues inside your rack. Disaster Recovery customers benefit from the fact that our Full7Layer Support team can provide expert support at each layer of Data Center operations.