SkipDisaster Recovery | Full7Layer Support
OnRamp's Disaster Recovery services are backed by our Full7Layer Support. Most Co-location/Disaster Recovery companies are ping, power and environment providers. Their solution deals only with the facility, leaving their customers to deal with even the most minor issues inside their racks. These support failures are exacerbated for Disaster Recovery customers, who are intentionally located far from their infrastructure. OnRamp is different. Far beyond racking and stacking or server reboots, our engineers are experienced all the way through the application layer. In fact, many customers view OnRamp as an extension of their IT department, and choose to supplement their technical expertise, enhance their service, or seek on-demand support in emergencies with the help of OnRamp's Full7Layer Support.
And since OnRamp fully builds, deploys and manages IT operations, we have all of the tools, materials and devices you might need in the Data Center, where you need it. We have spare servers, spare software media from Microsoft/Redhat/VMware/Citrix/etc., spare firewalls, spare content switches, spare routers, spare KVM switches, spare Ethernet wire, spare caged nuts, spare cable ties, tools, cable testers and hundreds of other things that are available for our customers' use in our Data Center.
Customers working with OnRamp for Disaster Recovery can rest easy that we are always ready to handle their needs. In normal operation, they have a partner in Austin that can assist them in the day-to-day maintenance of their backup IT resources. In an emergency, OnRamp customers can simply show up in Austin, without notice, and have full support with all of the necessary resources immediately. Disaster Recovery customers benefit from the fact that our Full7Layer Support team can provide expert support at each layer of Data Center operations.
Full7Layer Support for Disaster Recovery
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