data center | Data Center FAQ

What year was your Data Center built?: OnRamp's Austin Data Center was built to the strictest requirements as a NEBS-compliant telephone central office in 2001. The Data Center features the highest levels of security, redundancy, reliability, infrastructure and technical expertise.
What type of construction was used to build your Data Center?: Concrete tilt wall.
What certifications does your Data Center have?: OnRamp is SAS-70 Level 2 and PCI Level 1 compliant.
What are the hours of your Data Center?: OnRamp's Data Center is staffed 24/7/365 by network engineers with expertise all the way through the application layer. 24/7/365 monitoring from our Network Operations Center provides immediate hands-on support during a customer emergency. Any event immediately triggers a response from the on-duty engineer.
How is your Data Center connected to the Internet?: OnRamp is connected to the telephone network through multiple fiber entrance facilities provided and maintained by multiple facilities-based telephone companies. GigE bandwidth connections with Tier-1 Internet backbones (provided by TW Telecom and AboveNet) are carried across both independent fiber entrance facilities ensuring that a backbone failure or fiber/conduit cut won't affect service.
Does your facility have emergency lighting?: Yes. If power fails, the emergency lights are battery-operated until the generator comes online 10 seconds later.
If one A/C unit goes down, can the Data Center function on the remaining unit?: Yes, OnRamp operates at a minimum of (n+2) redundancy for HVAC units.
Are there any temperature/humidity recording instruments installed to monitor the computer facility and are they connected to an alarm to warn of near-limit conditions?: Yes, OnRamp has numerous HVAC monitoring systems in place. At the most basic level, the HVAC units monitor and control for both temperature and humidity. In addition, OnRamp has a separate environmental monitoring system that alerts us when the temperature and/or humidity are outside of acceptable limits. Cold aisles are maintained at 74 F and alarms notify the Network Operations staff if the temperature goes over 82 F. Humidity is maintained in the range of 40 - 60%.
Do you have a smoke detection system installed to monitor the facility and is it connected to an alarm to warn of near-limit conditions?: Smoke detectors (photo and ion) are placed every 10 feet on the ceiling. They are tied to a fire alarm panel which is monitored both within our NOC and offsite.
Does a central fire suppression system exist?: Yes, OnRamp's Data Center is protected by a double interlock pre-action fire suppression system controlled by a local FIKE/Cheetah panel and monitored both within our NOC and by an independent company.
How long do your UPS's run?: We have multiple UPS systems in our Data Center. These fully loaded systems have battery run times varying between 1 hour and10 minutes.
Do you have a one-day fuel supply in the place for the backup generator?: The current fuel supply (2000 gallons) has an estimated run time of 40 hours. And OnRamp has emergency re-fueling contracts in place with fuel providers in the event of a larger scale disaster.
How often do you test your equipment?: All critical systems in the Data Center are maintained in regular intervals recommended by their manufacturer and performed by manufacturer/vendor approved technicians as part of OnRamp's SAS 70 Type II Certification. Specifically, critical systems are maintained quarterly with full maintenance annually. Generators and transfer switches are exercised weekly.
Do you handle re-boot requests?: Yes. OnRamp's Full7Layer Support is capable of providing server re-boots and a great deal more. Few companies provide hands-on support for their customers. In fact, most won't even touch your equipment. OnRamp is different. Experienced network engineers with application-level expertise are standing by, ready to help with customer installs, configuration, maintenance and repair. In fact, customers often use OnRamp as an extension of their IT department, ensuring that every need is filled and every contingency addressed from racking and stacking equipment all the way to managing the back-up process for complex database applications.
Is your Data Center in a geographically sound location?: Conveniently located in the heart of Texas, the OnRamp Austin Data Center is 220 miles from the Gulf of Mexico, 150 miles from Houston and accessible from all major arterial highways. Austin is located in Central Texas, and as such, has an extremely low occurrence of natural disasters. The primary disaster threat in the region is hurricanes. Austin has had zero reported incidents of hurricane force winds since Camille in 1969. The city also has very low levels of seismic risk and sits on a separate power grid, ERCOT, from both the Western and Eastern United States.