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OnRamp Introduces 24/7 Data Center Access and On-Site Support Staff
AUSTIN, TX - May 5, 2003 – Onramp Access, a regional ISP, co-location provider and web development company announces that it is now offering 24-hour technical staffing to provide full-time management of its newly acquired data center, effective immediately. With the move, the company also announces immediate, 24/7 physical access and system administration services for authorized co-location and managed server customers.
“The enhanced resources in our new facility have made our co-location offering attractive to a whole new customer base,” said Onramp Access President Chad Kissinger. “Not only are they requiring more redundancy, more bandwidth and more space, they’re requiring more hands-on services. Their applications are mission critical and 30-minute lead time for our guy to meet them at the data center in the middle of the night wasn’t good enough. They want smart people who are physically here all the time that know how to restart servers, replace drives and generally troubleshoot their problems until they can get here.”
Kissinger said this is one of several ongoing added value services that OnRamp is making in to ensure that customer service and attention is on par with the top-of-the-line resources that reside in its newly acquired data center. The company signed an option for a long-term lease for the new facility in March 2003 and by moving in, basically inherited the $3.5 million of data center enhancements which include a 750 Kilowatt generator, (3) twenty-ton Liebert A/C units, 500 KVA Liebert UPS, pre-action fire suppression system, National Laboratories UL listed lightening protection system and redundant fiber delivery from both neighboring Time Warner Telecom and several other CLECS using either their own or SBC’s fiber.
“ This place was built to handle 911 calls,” he said. “It’s an incredible environment for maximizing network uptime and redundancy. But every IT guy out there has at some point, encountered Murphy’s Law and we want to make sure every tool is available to help them when and if something does happen.”
